In an unlikely event that you face any problem with your order, we would do our level best to make it to solve it for you asap. For all custom products, returns are based on the following points:
a) If you receive a different product to what you had ordered.
Ans: When ordering online, slight differences in shade of a product are possible. All fits follow standard norms and might vary by industry acceptable 1/2 inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost.
b) If your fit is not perfect or you need alterations.
Ans: Yes, you are covered. Reporting within 7 days of Delivery Report, Customer Can Ship Back with no alterations charges and also the shipping charges borne by us.
In case, you need alterations done after 7 days and within 90 days of order placed, we will do the alterations for free but Shipping Charges will be borne by the customer.
c) My order was placed by mistake. I want to cancel my order.
Ans: No problem at all. If you feel you have placed an order by mistake, please notify us no later than 12 hours after placing the order. After that, cancellation will not be possible.
d) If you receive a defective product?
Ans: At Darzi, every product is 100% individually custom made and handmade according to the customer’s design and size preferences. In the case of a production error, please send an email to firstname.lastname@example.org. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days. We will then exchange your product for no extra cost.
No returns/ exchanges can be made for accessories & Gift cards. All sales are final.